(I)Just sold gold to the Palmer store. I had an old bracelet I had bought years ago off TV. I paid $129.00 for it and didn't think it was real gold. Surprised I got $800.00 and some other pieces which totaled $2,200.00. I was very pleased. Just thought I'd let you know. I love your store.
Lynn K.
06/15/2011
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Greetings,
I wanted to write about the excellent customer service I received at your Lehigh Valley Mall location. I recently had a ring made for my wife, unfortunately a few months after having it one of the stones fell out and another was loose. I called and talked to Jeanine to see what could be done. I explained my situation and disappointment with the craftsmanship of the ring and was pleased as she informed me that the workmanship was guaranteed and to just bring in the ring for repair. I brought it in on a Monday afternoon and was again pleasantly surprised that the repair was already completed Tuesday afternoon. I picked up the ring and was happily greeted by Lori who apoligized for the problem and told me to just bring it back if any further troubles should arise.
Kudos to you and your staff for a great customer service experience. I've bought many fine pieces of jewelry at your store and this experience insures that I will return and tell all my friends about the superb the customer service and staff expertise I received at Freeman Jewlers.
Sincerely,
Neil M.
Neil M.
06/09/2011
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I just want to let you know of a wonderful experience I had today at your Lehigh Valley Mall store. I had purchased a Bulova watch at Macys and brought it to Things Remembered to have engraved. The watch was too big for their machine, so they suggested I take it to another place in the mall to have the back removed. Well, this other place told me they couldn’t do it because “there are gaskets in the watch that will break” (it’s a new watch.....how would they change the battery then?????) So I remember the lady at Macys telling me they always send their watches to a Jeweler so I went to Freemans. I wish I would have gotten her name, but the girl who helped me (young, long blonde hair, by the register....) was very nice! She brought the watch in the back to the Jeweler, who took the back off (and she explained to me about the “gaskets....” and how they would NOT be ruined – I think the other place was trying to get more money out of me...) She also explained about the back of the watch, and be careful where I have it engraved so it doesn’t look crooked. She ALSO, once the back was off the watch, put a ribbon around the watch so the insides didn’t get ruined during my trip back upstairs to Things Remembered. After they engraved it, I went back down to your store, and they put the back back on the watch. The wonderful girl then asked if I had the pin and she’ll put that back in the watch for me also (instead of having me run back to Macys to do it!) When I asked if there was anything I needed to pay she said “Happy Monday!” and sent me on my way! You guys (and the girl!!) really saved me some time, and steps today to help make someone’s birthday special! (the watch is a birthday present for someone). So I want to say THANK YOU VERY MUCH for everything you have done for me today! I absolutely see why you’re the Readers Choice! If anyone ever asks me what jewelry store to go to, I would recommend Freemans in a heartbeat!!
Thank you again!!
Veronica S.
01/19/2011
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I’m writing in praise of Jane Cease, a consultant at your South Mall, Allentown, Pa., location. For three months (July 2010 through September 2010), Jane tirelessly and enthusiastically worked with me and the jewelry designer to customize a unique re-setting for my engagement ring. As loyal Freeman Jewelers customers, my husband and I have purchased our engagement ring, wedding bands, anniversary bands, and ring resettings from your Palmer Mall and South Mall locations. In the 15-year history of these purchases, I’ve never encountered a more friendly, helpful, or knowledgeable consultant than Jane.
I’m already thinking about my next purchase…and I wouldn’t work with anyone other than Jane. She’s a true gem.
Kim G.
01/04/2011
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Chet and I want to thank you, Donna and Freeman Jewelers, for your outstanding service. On our trip back to Allentown, we visited your store in the South Mall on Thursday, June 24, hoping you would be able to repair my engagement ring which we bought at Freeman Jewelers in 1960. We were leaving early Sunday morning for home which has been Louisville, KY since 2003. You not only beautifully repaired my ring but did it in record time. It was ready the following day, Friday, June 25 at 5:00 p.m. I won't trust my diamond to anyone else. This year, on September 10, we will celebrate our 50th Anniversary!
Chet & Ann K.
08/26/2010
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Dear Scott, Thank you so much for everything you did to help my fiance and I find the perfect, most beautiful engagement ring!! I absolutely love it! I am so happy to wear it and show it off! I especially enjoy telling people how you creatively put it together for us to make it affordable! I like the feeling of knowing it's my own created ring, a one of a kind! Thanks again!!
Lindsay S. & Brandon B.
06/10/2010
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Dear Mr. Siegfried,
Congratulations for the excellent estate show and reception held a few weeks ago at the South Mall store. (I am the woman from Easton with the walker.)
Please express my thanks and appreciation to your wonderful staff. I am accustomed to the concerned treatment I receive from the Palmer staff, but everyone at the sale was concerned about me. They wined and dined me, saw that I was seated comfortably while I waited for my rings to be sized, kept me company, and generally made me feel like the Queen Mother.
Thanks again.
Jean M.
06/10/2010
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I can say quite honestly I will never hesitate an iota to refer friends and or business contacts to Freeman Jewelers. I can think of no other store with such a great selection, staff that allows the customer to peruse the product in a pressure free environment, upfront and remarkably considerate staff, especially Christine Waterhouse.
Beth M.
05/26/2010
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I just wanted to say that I think Freemans is the BEST Jewelers! I've been with them for 19 yrs now and I would not go to another one.. Such Nice customer service and they don't jump on you when you walk in the door.. Now that's a good jewelers!!! I would highly recommend them.
Barbara P.
02/02/2010
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I bought a custom made ring in your beautiful store and Dana was wonderful, friendly and patient. She was great. I appreciate everything she did. I would definitely recommend people to go there and see Dana. Thank you, Dana
Michelle S.
10/06/2009
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Nancy,
Thank you for the (email) coupon. I greatly appreciate it.
Jeanine at the Lehigh Valley Mall, Allentown, PA was a big help to me in selecting my earrings. She is a very pleasant and outgoing sales consultant. She has a great attitude, and it was a pleasure to shop in the store because of Jeanine.
Regina P.
05/01/2009
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I just wanted to let you know what a pleasure it was doing business with Lori S. and Nick D. at your Lehigh Valley Mall store. I shopped all over, but couldn't find any better value than what they had to offer me personally. The minute I met them I knew this important decision was in good hands, simply professional.
Howard K.
05/01/2009
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I just wanted to say that I LOVE Freemans'-have been coming here for the last 16yrs. and my Husband likes your collection.. Your the BEST Jewelers around!!!!!!
Barbara P.
02/13/2009
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Dear Nancy,
Thank you very much for my coupon. I have been shopping at Freeman Jewelers for many years. I especially love the estate jewelry. I frequent the Palmer Park Mall and have experienced wonderful salesmanship from Nick, Roberta, and Marie. They have become a friendly face when you walk into the mall. The layout of your store is excellent.
Marylou L.
09/29/2008
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Lori,
Oh my gosh! This ring is THE most fabulous piece of bling I ever saw. Thank you so much for your part in seeing that Charlie and I got a fair deal. I LOVE IT!
Melissa & Charlie
04/15/2008
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Jane,
I just wanted to thank you for everything you have done for us. You have been great. I have never met someone so willing to help us the way you have. Your hospitality is greatly appreciated so thank you again, and I guess I will see you when we are ready to buy the BIG one (my diamond).
Jeff & Leah
04/11/2008
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Dear Marie,
Thank you for taking the time (and having the patience)to help us pick out the perfect wedding bands. We are so happy with our selections that we will be returning for future purchases. It was very kind of you to share your love story with us. We only hope that we will be as blessed as you and Norm have been.
Justin & Stephanie L.
04/11/2008
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Dear Marie, Wilma & I want to thank you for all of the research, leg work, and concerns shown to us with all of our recent choices, options, and selections we both made. It is truly amazing how all of this connection with you started, and when we came home after that first meeting, I said to Wilma that the first meeting with Norm (8 yrs. ago), and how he put me at ease, and his easy going style paralleled your first meeting with us. What a great feeling we both had. This friendhip we now have with both of you is real, and we hope it continues for many years to come.
Dan & Wilma M.
04/08/2008
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We LOVE Freeman's and frequent the Lehigh Valley Mall site at least once a week. We work closely with Lori and everyone is just so WONDERFUL!
Jacqueline K.
03/18/2008
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Dear Marie,
On behalf of myself and Kim I wanted to thank you for your great service and genuine concern.
Dave J.
03/07/2008
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Dear Pete,
I would like to personally take this opportunity to express my gratitude for the outstanding work you've done with my coin collection. The pieces of jewelry you created for me are outstanding and surpass the workmanship and quality of those we've seen in the Dorotheum Palace Jewelry Exhibit in Vienna, Austria!! You've provided me with family heirlooms that will be treasured forever. I extend a most gracious and sincere Thank You. Continued success with your God given talent.
Joan H.
10/31/2007
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Dear Christine,
Thank you for taking your time and your dedication to help me choose the perfect engagement ring for my girlfriend. It was stunning and even more so she loves it. I couldn't have picked out such a beautiful ring without your help! You saved me! Thanks again.
Chris J.
07/30/2007
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Christine,
We wanted to thank you for helping us find the perfect rings. You were so patient when we couldn't decide. Thanks for making our day more special!
Jen & Bill
06/18/2007
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Dear Lori,
Thank you so very much for the role you played in our daughter's wedding. You took the time to understand about their ring situation and their layaway plan. You helped every step of the way. Their wedding was breathtaking on May 4, 2007, and their rings are gorgeous. We thank you so very much for your WONDERFUL customer service to us!
Donna R.
06/15/2007
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Dear Jeanine,
When we are speaking of a cherished friend such as you, I must thank you for all the kindness, generosity, concern, and consideration you have shown me over the years. I cannot close this note without thanking you for the superior customer service you have provided me with. You are a true gem.
Billy E.
05/30/2007
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I am very happy with the resetting of my diamond. The jeweler (Pete Siegfried) did a wonderful job. I LOVE MY NEW RING!
Marie S.
04/25/2007
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Dear Scott,
I LOVE my pendant and earrings. They are beautiful, and I thank you for your imagination & fine work. Please tell (your jeweler)Pete also.
Joan Fuller
04/02/2007
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Dear Marc,
Thank you for all your help when purchasing my pink gold estate ring. I will definitely look for you next time I buy from Freeman's.
Mandy M.
03/19/2007
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Dear Mr. Robert Siegfried,
I'm a customer at your Lehigh Valley Mall store, and I'm writing to let you know of the excellent customer service I received at your store. I originally went to your store on August 23, 2006 in search of help learning and choosing an engagement ring. I was approached by Lori Schneider. She showed me different styles in bands and diamonds, and explained everything to me. I returned with my boyfriend the following weekend, and Lori helped us pick out bands and a diamond that day.
My boyfriend, now fiance, proposed to me on October 27, 2006, and the ring is beautiful! I love it and have received so many compliments on it.
I want to thank you for the wonderful customer service we have received and continue to receive from Lori.
Jeanine & Jason
12/22/2006
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I write this letter to express my appreciation for the help,kindness and knowledge of Liz Culver and Brenda Emmanuel. They were instrumental in obtaining digital display instuctions for my Seiko Analog Alarm Chronograph that had been given to me by my late wife at our 50th wedding anniverary in 1993. Since then I lost the digital display instructions and as a result was unable to correctly operate the digital display and button operation. Liz Culver had previously arranged for watch work for me and recalled my name and the work that had been done. It was a happy surprise to receive a telephone call from Liz that the Seiko instructions were on hand. When I arrived at the Palmer Park Mall store, a copy of the instructions and the watch were waiting for me. Not only that, either Liz of Brenda had set the date and day operation that I wanted. In brief, I'm a happy person, thanks to Liz and Brenda. I'm now able to program my watch. I know that my wife would be pleased.
John B.
10/20/2006
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Dear Mr. Siegfried,
Every customer's dream is to walk in a store and experience the following:
- Immediately get acknowledged with a smile and an offer to help
- Someone who remembers you
- Gives you their undivided attention
- Remembers your taste
- Takes time to show you things you might like
- Listens to your wish list
- Does not laugh at your ideas or questions
- Makes suggestions based on a conversation you had the last time you were in the store, that even you may have forgotten but they made a point to remember, and
- Gives you top of the line service making you feel like a VIP even if you are only looking.
WOW! What a dream, only I have news, it is not a dream, it is a reality. Whenever I walk into your Lehigh Valley Mall Store, the dream begins. I have to tell you I'm a shopper, and don't get me wrong, I do get service from most places I go, but the service I receive from this store surpasses others that I've been in.
You, as the person in charge, are to be commended for having such a wonderful team and should be very proud of its members who consistently give more than their best. I've been shopping at Freeman's for a long time and will continue to do so with Sales and Service like this. Thank you for having people that get it! It's so refreshing!
Bonnie M.
09/26/2006
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Dear Marge,
I am still as excited as I was when you first showed me the necklace. You were an absolute wonder as to pushing for completion, and I'm glad you gave me a gentle nudge to go for the diamond clasp. Working with you and/or aware of each step of the creation was not just fun, but a learning process I'll always remember. You do realize, I trust, that you are now a friend and not a manager who took a telephone call and read it correctly. Our daughter was so enthralled that she was speechless at first. She looked at each pearl and exclaimed on the weight and beauty of the entire necklace. She then headed for the nearest mirror to turn in every direction to see how they looked. Kirsten's daughter, Sigrid, wanted to try them on also. She thought the pearls were wonderful, and with stars in her eyes, said she hopes she is lucky enough to get her own strand someday. There were others who helped to make this necklace a reality, but you were the one with strong and steady pressure to see it to completion. I foresee you working and carrying through many different pieces of jewelry for our family in the future.
Lois M.
08/20/2006
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Dear Brenda & Jeanine,
Words cannot describe my appreciation in making my engagement ring perfect. Today, the ring Ryan gave me became mine. The craftsmanship is superb, and your customer service is impeccable. You can count on us shopping only at Freeman's in the future.
Thank you again,
Clare & Ryan
Clare & Ryan
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Dear Lori,
Love this ring! Love you for taking care of it for me. You gotta come visit us. Why don't you deliver it in person? Sounds like a plan to me! Thank you in advance. You are the Best! I've looked across the country.
Love you,
Dorinda
Dorinda
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